Overview

A Team Leader should be an INSPIRATION!

#aNewHomeForYourCareer

Someone who manages and develops a team of assigned Agents to meet and exceed performance, maximize productivity, assure quality, end‑user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, support and education. Review team and Agent performance and quality metrics on a regular basis within shift to ensure that all operational metrics are met.

Qualifications

Main Job Requirements

Education & Specific Training

• Matric or Equivalent (Essential)

Work Experience

• 2-3 years’ experience as an Operations Supervisor within the BPO Industry.
• Proven Coaching experience
• Account management & verification: login issues, customer information updates
• Proficiency with ServiceNow or similar ticketing ...