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Team Leader | Utilities / Telecom / BFSI
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taguig, Philippines
Location
taguig
Posted
June 02, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
BPO Team Leader (Voice & Chat) | Utilities / Telecom / BFSI | Up to β±65K | BGC
Company: Tata Consultancy Services
Location: Taguig City β BGC
Work Setup: Full On-site
Shift: Day Shift / Night Shift (24/7 Operations)
Salary Range: β±50,000 β β±65,000
Headcount: 10
Interview Process: Virtual
Job Summary
We are looking for an experienced Contact Center Team Leader to lead and manage a team of customer service associates handling voice and chat support . The ideal candidate will be responsible for driving team performance, ensuring excellent customer experience, and achieving key contact center KPIs .
Key Responsibilities
- Lead, supervise, and motivate a team of customer service associates handling voice and chat interactions .
- Monitor team performance and ensure achievem...