Team Leader – UK Financial Customer Service (Voice)

Location: Eton Centris, Quezon City

Work Setup: 100% Onsite

Shift: Shifting Schedule (UK Time)

Employment Type: Full-Time / Permanent

Start Date: ASAP

Job Summary

We are seeking an experienced Team Leader to manage and oversee operations for a UK Financial Customer Service account. The ideal candidate will have a strong background in banking operations, financial services, and team management, with expertise in collections, mortgage, auto financing, fraud, underwriting, payouts, or related banking functions.

The Team Leader will be responsible for driving team performance, ensuring service excellence, maintaining compliance with banking regulations, and achieving operational targets.

Key Respons...