Job Description

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175‑year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Awards

• 9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026
• 10th in Fortune Magazine’s 2026 World’s Most Admired Companies
• 4th in Great Place to Work’s Best Company To Work For 2025
• Top GBS Employers for the Philippines (2025) by the Everest Group

Responsibilities

• Own and deliver team performance against SLAs, productivity, quality, and customer sa...