Candidate Profile:

• With at least 1-3 years of experience as a Team Leader
• Amenable to work onsite in Bridgetowne, Quezon City, Philippines
• Preferably with Telco Retention & Sales experience
• Knowledgeable in managing NPS or CSAT and AHT, Conversion metrics
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Ability to mentor, coach, and provide direction to a team of employees
• Willingness to work a flexible schedule

Benefits include:

- Day 1 HMO benefits for Senior Trainers

- HMO upon regularization for Trainer (Associate level)

- P2P shuttle services

- Performance-based incentives

Essential Functions/Core Responsibilities:

• Responsible for the day-to-day supervision of a group ...