Requirements

• With at least 1-3 years of experience as a Team Leader
• Amenable to work onsite in Clark, Pampanga
• Preferably with Retention & Telco CS/Tech/Cable experience
• Knowledgeable in managing NPS or CSAT and AHT, Conversion metrics
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Ability to mentor, coach, and provide direction to a team of employees
• Willingness to work a flexible schedule

What's in it for you?

• Day 1 HMO
• Competitive Compensation Package
• P2P Shuttle Services

Essential Functions / Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach d...