Role Overview and Objectives

The Team Leader - Service Delivery Management role is required to assumed responsibility for managing the quality and cost-effective service delivery to the Datacom customers/customer of relatively large contracts. This role will involve managing the technical/service delivery relationship with the customer.  A core function of the Team Leader – Service Delivery is to oversee the day-to-day activities, manage the personnel and coordinate resourcing within their department. Having wide-ranging experience, this role involves using professional concepts and company objectives to identify best practices and enhance capability.

What you’ll do

The Team Leader - Service Delivery Management is responsible for (but not limited to):

The implementation of a solution in accordance with contracted terms for complex opportunities or managing...