Position Overview

We are seeking a Team Leader who will contribute to delivering exceptional customer experiences, driving sales growth, and achieving retention goals. The role requires a motivated leader with a passion for customer care and sales.

Position Responsibilities

• Lead and inspire a team of customer care, inbound/outbound, sales, and retention professionals.
• Provide guidance, coaching, and support to ensure individual and team success.
• Foster a positive and collaborative team culture that encourages innovation and continuous improvement.
• Establish clear performance expectations and key performance indicators (KPIs) for team members.
• Monitor and evaluate individual and team performance against set targets.
• Conduct regular performance reviews, provide constructive feedback, and address performance issues promptly.
• Ensure a high standard of customer care in all interactions, wheth...