Location
san fernando
Posted
June 06, 2026
Commute
Local Area
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Job Description
Position Overview
We are seeking a Team Leader who will contribute to delivering exceptional customer experiences, driving sales growth, and achieving retention goals. The role requires a motivated leader with a passion for customer care and sales.
Position Responsibilities
- Lead and inspire a team of customer care, inbound/outbound, sales, and retention professionals.
- Provide guidance, coaching, and support to ensure individual and team success.
- Foster a positive and collaborative team culture that encourages innovation and continuous improvement.
- Establish clear performance expectations and key performance indicators (KPIs) for team members.
- Monitor and evaluate individual and team performance against set targets.
- Conduct regular performance reviews, provide constructive feedback, and address performance issues promptly.
- Ensure a high standard of customer care in all interactions, wheth...