主要职责

Main Duties

1、协助确保嘉宾轩的有效运行

Toassist in the smooth and efficient running of the Regency Club Departmentwithin the Rooms Division.

2、礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

3、确保客人信息的历史记录得到精确的维护，并提前对回头客进行入住登记。

Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.

4、推行客人认知计划并更新客史数据。

Implements consistent guest recognition programmes and maintain a relevant guest history database.

5、协助嘉宾轩副理确保根据经营理念嘉宾轩酒廊进行高效的管理。

Assistthe Assistant Manager ensuring that Regency Club Lounge is managed efficientlyaccording to the established concept statements.

6、以礼貌、高效的方式处理客人的要求，遇到问题或投诉时，如果不能马上找到解决办法，则进行汇报，并给以迅速追踪。

Handles guest enquiries in a courteous and efficient manner and reports guest complaint...