Transcom is looking for talented individuals like you to join our awesome team! Be the next Team Leader for our Transcom Bacolod site.

Join our Transcom Family as a Team Leader!

We are seeking an experienced and highly motivated Team Leader to manage a team of Specialists. You will be responsible for the daily supervision, coaching, and overall performance of the team, ensuring world-class support is consistently delivered.

Key Responsibilities:

You will be responsible for leading and mentoring a team of Specialists to achieve operational goals and maintain a high standard of player satisfaction. Your key responsibilities will include:

• Team Leadership & Coaching: Supervise, motivate, and coach a team of Specialists through 1:1 sessions, performance reviews, and calibration to foster a culture of high performance and continuous improvement.
• Performance Management: Monitor individual and team metrics (e.g. Responses per Hou...