About our Client

A leading US Mortgage organization

Job Description Summary

Oversee and manage a team of customer service representatives, ensuring high service quality and operational efficiency. Set and monitor performance targets, provide coaching and training, and handle escalated issues to maintain customer satisfaction and align with company objectives.

Experience: 4+ years

Location: Bangalore

Shift: Night shift

Roles & Responsibilities

• Lead and manage a Voice Team of US Mortgage Originations.

• Must have US Mortgage Originations Experience

• Must have experience handling a Voice Team

• Must Understand 4 C...