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Team Leader / Jefe de equipo / Líder de Equipe - Technical Support

🏢
Genetec
📍 Panama, Panama
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Location Panama
📅
Posted June 05, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Job overview:

The Technical Support Team Leader oversees the proper management of technical support operations, facilitates communication between internal teams (T2, R&D, Pro Services, Customer Services, etc.) across LATAM, and also acts as an internal Genetec coordinator for process compliance and stakeholder engagement.

What your day will look like:

Technical Support Operations Management

  • Monitor team and individual performance indicators (KPIs): Level 1 focus: 1BDR (Business Day Resolution), 1 Week DR, Customer follow-up, CSAT, etc.
  • Encourage a collaborative approach within the team on support cases to ensure the correct analytical approach is adopted
  • Support Genetec key accounts
  • Transfer analytical and technical troubleshooting skills to support engineers to help them manage and resolve cases faster
  • Anticipate task conflicts and organizational changes based on priorities
  • Manage escalations...

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    📍 Location Details

    🌆
    City
    Panama
    🗺️
    Country
    Panama
    🚗
    Commute
    Local Area

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