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Team Leader - Digital Banking (Malaysia) November 2025intake
Brandt Business Services Sdn. Bhd.
📍
Kuala Lumpur, Malaysia
Location
Kuala Lumpur
Posted
June 26, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Job
Brief:
oversee and manage a team of Customer Service Agents to ensure
high-quality service delivery and customer satisfaction. This role
involves leading by example, providing guidance, and ensuring the
team meets performance metrics. The ideal candidate will possess
strong leadership abilities, a deep understanding of the customer
service environment, particularly in the e-commerce and financial
services industries, and have a risk-based approach to solving
problems.
Job
Responsibilities:
- Assist
leadership team to manage overall operations of the contact
centre. - Assist to drive operational KPI like
service level, abandoned rate, average handling time, customer
satisfaction, email/chat response rate and
etc. - Work with Assistant Manager to minimize
shrinkage, attrition, dissatisfied ...