Overview

Snapscale is hiring a full‑time, on‑site Team Leader. In this role, you’ll lead daily operations, manage and motivate a high‑performing team, and serve as the main point of contact for clients. You’ll ensure excellent service delivery, analyze performance trends, and build strong client relationships that drive satisfaction and growth. This position is ideal for a proactive leader who thrives in a fast‑paced BPO environment and enjoys balancing people leadership, client management, and business expansion opportunities.

Key Responsibilities

• Lead day‑to‑day healthcare BPO operations while managing and coaching a high‑performing team
• Serve as the primary liaison between healthcare clients and internal teams, handling communications, issues, and escalations
• Monitor performance metrics and trends, providing insights and driving continuous improvement initiatives
• Conduct regular client check‑ins and performance re...