We are looking for a passionate people leader to join our regionally diverse and talented team as a Team Leader for Customer Service.

As well as proven experience in all aspects of customer service operations management, a key expectation is to lead the Customer Service teams in delivering an impeccable customer experience that has an impact on the overall ZALORA shopping experience – covering pre-purchase to post-purchase considerations.

You will be a great match if you embody ˜servant leadership” – a highly empathetic role where you drive a collaborative culture of service excellence by focusing on relationships, community, and ongoing talent development.

At ZALORA, our Customer Service team provides highly personalized levels of support to our customers by leveraging best-in-class customer support practices across several different channels and products.

You will have the ability to dive deep into ZALORA’s ever-...