About the role

- Permanent, Full-time & hybrid role, based out of our Brisbane or Toowoomba Head Office.

At People First Bank, we understand that financial hardship can happen to anyone. That’s why our Customer Assist team is committed to helping customers navigate challenging circumstances with compassion, respect and practical solutions.

As Team Leader, Collections, you’ll lead a dedicated team committed to helping customers navigate challenging financial circumstances. Using your leadership experience and knowledge of collections, you’ll empower your team to deliver compassionate solutions that support customers while balancing business objectives and regulatory requirements.

Your key responsibilities will include, but are not limited to:

• Leading and developing a high-performing Customer Assist team.
• Providing real-time coaching, guidance, and subject matter expertise.
• Managing escalated customer complaints and complex custome...