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Home › Jobs Near South Africa › Team Leader Collections Call Centre Day Shift - Mr Price Money Durban
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Team Leader Collections Call Centre Day Shift - Mr Price Money Durban

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Mr Price
📍 Durban, South Africa
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Location Durban
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Posted June 27, 2026
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Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

This role focuses on coaching, performance management, reporting, and driving operational excellence within the collections team.

  • Lead and Motivate: Manage and inspire a team of call centre agents to consistently achieve departmental targets.
  • Customer Experience: Ensure exceptional customer interactions by leveraging training, performance management, succession planning, and quality assurance monitoring. Report on key metrics to drive continuous improvement.
  • Team Support: Foster a positive team culture by resolving associate queries, handling disciplinary matters, and implementing culture-building initiatives.
  • Escalation Management: Efficiently resolve escalated queries from customers and stores to ensure prompt and effective solutions.
  • Operational Excellence: Drive collections effectiveness through strategic execution, agent coaching, ongoing training, and performance monitoring.
  • Compliance:<...

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    📍 Location Details

    🌆
    City
    Durban
    🗺️
    Country
    South Africa
    🚗
    Commute
    Local Area

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