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Team Leader (BPO)
Synlink Recruitment Outsourcing Co. Inc.
π
taguig, Philippines
Location
taguig
Posted
June 04, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Job Description
Employee Recognition and Rewards
Incentives
Government Mandated Benefits
Insurance Health & Wellness
HMO
Job Requirements
- College Undergraduate or College Graduate
- with at least 3-5 years experience in BPO
- 2 years as TL/Supervisor
Key Responsibilities
- Supervise daily operations of a team handling customer service, technical support, or back-office functions.
- Monitor performance metrics
- Coach, mentor, and provide regular feedback to team members to drive continuous improvement.
- Conduct regular team huddles, one-on-ones, and performance reviews.
- Handle escalated customer issues or complaints and ensure timely resolution.
- Ensure compliance with company policies, quality standards, and client expectations.
- Generate and analyze reports to identify trends, areas for improvement, and team p...