Job Description - Team Lead, Service Delivery (04C3W)

Your potential has a place here with TTEC’s award-winning employment experience. As a Team Lead working onsite in TTEC Araneta, you’ll be a part of bringing humanity to business.

What You’ll Do

Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first‑line manager for your team. We’re looking for a leader to act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You’ll

• Coach associates to ensure the achievement of comp...