Job Description

TheSales Team Leadis responsible for driving team performance, coaching sales representatives, and ensuring the achievement of revenue targets. This role focuses on daily operations management, performance improvement, and developing a high-performing sales team in a fast-paced environment.

Key Responsibilities:

Lead, manage, and motivate a team of sales agents to achieve and exceed targets

Monitor daily performance metrics (sales, conversion, AHT, productivity) and ensure goals are met

Provide real-time coaching, feedback, and regular performance reviews

Conduct call listening sessions and identify opportunities for improvement

Support the onboarding and training of new hires

Handle escalations and provide resolutions for complex customer concerns

Collaborate with QA, Training, and Operations to drive continuous improvement

Pr...