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Job Description
We are a thriving company in the eCommerce space, with operations worldwide.
We offer employees a balance between the stability of a larger organization, while maintaining our culture of an innovative, leading-edge startup.
The head office is located in Montreal and we have offices in Canada, the United States and Europe (Cyprus, Georgia and Ukraine).
The Team Lead oversees daily operations, ensuring efficiency, accuracy, and alignment with trust and safety policies.
This role provides direct support to team members, guiding them through complex cases, monitoring performance, and reinforcing best practices.
The Team Lead is responsible for scheduling, workflow management, and reporting key moderation trends to leadership.
Additionally, they collaborate with cross-functional teams to refine enfo...