We are looking for someone with customer service experience in a call centre set-up, must have a minimum of 4 years of experience, with a minimum of 1 year experience as a Team Leader/manager. This is a dynamic, hands-on role where you’ll manage operations, quality, training, and performance across a diverse, multilingual team working both remotely and onsite.

Key Responsibilities

• Candidate must be reachable 24x7 for any help.
• Experience in giving training / onboarding new hires,
• Handle team scheduling , should have managed rosters/scheduling for teams working in multiple shifts.
• Oversee Quality Assurance , Training , and Performance Management
• Create and maintain comprehensive reports in Microsoft Excel (pivot tables, dashboards, etc.)
• Conduct interviews