Location
kuala lumpur
Posted
June 10, 2026
Commute
Local Area
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Job Description
- Reporting
- Scheduling
- Forecasting
- Planning
- Overall experience of 4+ Years in the BPO Industry.
- At least 1 year experience in Team Management
- Analysis – Strong Analytical skills
- Should be able to handle & achieve the departmental requirements
- Knowledge of VBA, MS Access, SQL (preferable)
- Maintain data integrity
- Knowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysis
- Should be open to change, Multi-tasking skills
- Team management
- Own the MIS delivery for the account with respect to all aspects of WFM – Planning, Scheduling, Forecasting, Real Time Management
- Accurate and Timely reporting
- Client Management – Internal and External
- Ability to work on data and generate various types dashboards, reports/ad-hoc reports
- Meeting client requirement...