Time Type:

Position:

BSS Control Tower Team Leader – 3PL Services 

Surname / Name: 

Department / Location: 

MNL ISSC - Business Support Services Control Tower 

Substitute: 

Line Reporting: 

Business Support Services CT Manager/Supervisor 

Hiring Date: 

TBD 

Purpose of the role 

New role 

Last revision date: 

11/22/22 

The Team Leader is responsible for ensuring the highest quality of service for control tower processes, must ensure correct, timely and independent handling of incidents (complaints) related to his/her process scope. He/ she should support the management in meeting the KPIs and all client requirements. The Team Lead is also responsible for ensuring that processes are standard and compliant to standard operating rhythm. The Team Lead is responsible in his/her staff development which can be achieved thru coaching and mentoring. Conduct regular...