Responsibilities

The Search Operations team improves search user experience, drives traffic and GMV, and works closely with the Evaluation and Investigation team to manually evaluate queries and results.

• Leading, managing, recruiting & developing local search operation team, helping them achieve full potential and maintain high standards & quality of work.
• Ensuring all services delivered within TikTok's core values and existing policies.
• Leading team to perform policy, process & strategy localization, BPO quality management, quality assurance, RCA, data analysis & deep dives, generating reports & policy recommendations, and strengthening team's understanding of Search Ops policies.
• Continuously evaluating outcomes, managing performance, establishing & optimizing workflow & SOPs, reporting, analyzing, and optimizing quality processes to meet productivity, quality, effect, and efficiency goals.
• Cooperating with cross-function...