Our Client, an IT Services and Consulting company, is looking for a Team Lead – Complaints Management Process for their Remote location. Responsibilities:

+ Review of customer feedback.

+ Classifying & analyzing customer feedback.

+ Establishing trends and communicating the analysis with Vendor’s onshore counterparts

+ Collaborate with team members to achieve performance targets.

+ Identify and escalate priority issues to the appropriate channels.

+ Offer solutions and alternatives to customers in a timely manner.

+ Ensure customer satisfaction by providing high-quality service.

+ Participate in training sessions to enhance product knowledge.

+ Adapt to new processes and technologies as required.

+ Maintain a positive and professional demeanor at all times.

+ Contribute to team meetings and share best practices.

Requirements:

+ Strong verbal & writt...