Join TCS as a Service Delivery Manager, where your expertise in Microsoft technology and project management will pave the way for exceptional service delivery in the banking sector.
As a key player at TCS, this role involves ensuring the delivery of IT services through a profound understanding of service management frameworks like ITIL. You will lead projects, improve processes, and maintain client relationships, focusing on high-quality service delivery and client satisfaction. Strong analytical and communication skills are vital.
Key Responsibilities:
• Implement improvement activities for service processes
• Manage critical incidents with effective communication
• Ensure compliance with service delivery standards
• Analyze business needs and recommend technology solutions
• Collaborate with Project Managers on project objectives
Requirements:
• Deep understanding of application support on Microsoft platforms
• Banking industry experience required
• P...