Summary WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - CAS-Customer Account Services - Joint Operations Center - Program Management Office. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS Responsibilities The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. The incumbent serves as an expert analyst responsible for developing policy and interpreting guidance on program planning, execution, and evaluation for the tax Compliance activities, accounts management and/or taxpayer education and communication functions. The employee plans, analyzes, determines cost/benefit relationships and coordinates a variety of fu...