You Have

• 4-5 years of experience working in a customer service preferred
• Demonstrated ability to effectively communicate with customers in a fast-paced environment, with proven success
• Depth of prior experience with high volume calling
• Demonstrated aptitude to learn new technology is required, with proven success
• Excellent knowledge of Microsoft Office programs
• Demonstrated ability to follow instructions, follow call scripts, and adhere to defined processes, while using independent judgement when deviation from standard needed
• Advanced communication skills (verbal, written)
• Experience working with Salesforce.com or similar CRM required
• Demonstrated ability to multi-task, prioritize, and manage time effectively

You Will

• Manage high volume of customer contacts and communications through phone and email each day
• Use contact search and productivity...