Job Description

Key Responsibilities

Incident and Problem Management

Handle L2 incidents and problems escalated from L1 teams

Perform detailed troubleshooting using logs, traces, T24 tables, and interface messages

Resolve issues through configuration changes, data corrections, or coordination with technical teams

Identify root causes and implement fixes for recurring issues

Maintain clear and accurate ticket documentation

Application Support

Support T24 modules such as customer, accounts, deposits, lending, and payments

Perform configuration and parameter updates following change processes

Assist in product setup including interest, charges, and account conditions

Ensure data integrity across environments (Dev, Test, UAT, Production)

Batch and Interface Support

Monitor and support batch cycles including COB, EOD, and BOD

Resolve job failures, delays, and performance issues<...