**Job Description**

**100% on-site role in office in Elk Grove, CA; no remote capabilities**

**Position Summary:**

The Systems Support Analyst provides intermediate to advanced (Tier 2-3) technical support for Microsoft 365, endpoint systems, and enterprise services across on-premises and cloud environments. Acts as a primary onsite IT presence to support day-to-day office operations and employee needs. The position owns escalated tickets, performs device imaging and deployment, supports inventory lifecycle management, and partners across IT teams to maintain operational excellence and continuous improvement.

**Position Responsibilities- Other duties may be assigned:**

+ Provide Tier 2-3 support and full lifecycle ownership of incidents and service requests, including advanced troubleshooting and resolution
+ Perform root cause analysis (RCA) for recurring or high-impact issues
+ Deliver onsite desk-side support for employees including...