The Service Desk Specialist provides advanced remote and onsite IT support to clients, acting as a key escalation point for complex incidents, service requests, and infrastructure issues. This role is responsible for troubleshooting and resolving server, network, Microsoft 365, endpoint, and systems-related issues while maintaining strong SLA performance and excellent customer service standards. The successful candidate will be technically strong in both server and network environments, comfortable working independently on escalations, and capable of supporting implementation or infrastructure refresh projects where required. This is a client-facing MSP role that requires strong communication, ownership, and sound technical judgement.
Principal Accountabilities Technical Support
Provide advanced second-line support for incidents and service requests escalated from L1 engineers. Troubleshoot and administer Windows Server, Active Directory, Group Policy, DNS, DHCP, file shares, pri...