Impact: The Systems Engineer is responsible for solving a wide range of high-level end-user issues, ensuring project completion and installation, and for delivering key technical advice to Meriplex leadership. Without the Systems Engineer working to the best of their abilities, Meriplex would be unable to support our staff’s technical needs. Over time, this would ultimately result in a loss of reputation and revenue for Meriplex.

Position Summary

The Systems Engineer acts as the top tier of support for Meriplex’s Internal IT and reports to an Internal IT manager. This role works within the Internal IT ticketing system to resolve Level 3 end-user issues. The Systems Engineer must deliver exemplary customer service and technical advice to Meriplex leadership and/or decision makers. They are responsible for overseeing the completion of low-level internal projects to ensure all timelines, deployments, and installations are executed correctly. The person in thi...