We are looking for a motivated System Engineer from within our team to step into a client-facing, operationally critical role. If you have a solid foundation in application support, infrastructure monitoring, and thrive in a fast-paced 24×7 environment, we want to hear from you.
What You Will Do
•       Support a 24×7 operational environment across rotational shifts, ensuring continuous service availability.
•       Own Level 2 analysis, troubleshooting, and resolution of application and infrastructure incidents.
•       Conduct recording reviews to evaluate user experience and measure service impact.
•       Collect and analyse application logs; escalate complex cases to the Development team with clear documentation.
•       Serve as a trusted point of contact for clients — tracking open issues, driving resolutions, and delivering an exceptional service experience.
•       Prepare and deliver weekly/monthly client read...