Position Overview The Systems Support Engineer performs routine systems administration related activities. They ensure systems operate in a manner that meets business needs and that system improvements are successfully implemented. They assists with implementing remedial actions in the event of system failures/breakdowns. They maximise service uptime, maintains system backups, manage service licensing and maintain security standards. They are required to be on standby with on-call availability with varied shifts including nights, weekends and holidays to resolve systems related incidents. Role & Responsibilities Oversee service level agreements and service improvements Assist in developing service-level objectives and targets Maintain log of service level performance metrics Suggest improvements for procedures and controls to enhance performance and client satisfaction Identify recurring incidents and potential issues for senior management
Design and develop new systems Assist with ...