Position Summary:

As a Systems Engineer Level II, you will be a key contributor to the technical success of our clients, providing advanced technical support and solutions. This role involves a higher level of responsibility, including troubleshooting complex issues, implementing solutions, and collaborating with both clients and internal teams.

Key Duties and Responsibilities: Provide advanced technical support to clients, addressing complex hardware, software, and network issues. Troubleshoot and resolve escalated incidents and service requests efficiently. Reporting to a client site for support when needed. Take a lead role in monitoring and managing client IT infrastructure, ensuring optimal performance and reliability. Implement and oversee routine maintenance tasks, updates, and system optimizations. Lead efforts in resolving challenging IT incidents, documenting root causes, and implementing preventive measures. Mentor and guide Level I engineers in troubleshooting and ...