Position Summary

As a Systems Engineer Level II, you will be a key contributor to the technical success of our clients, providing advanced technical support and solutions. This role involves a higher level of responsibility, including troubleshooting complex issues, implementing solutions, and collaborating with both clients and internal teams.

Key Duties and Responsibilities

• Provide advanced technical support to clients, addressing complex hardware, software, and network issues
• Troubleshoot and resolve escalated incidents and service requests efficiently
• Reporting to a client site for support when needed
• Take a lead role in monitoring and managing client IT infrastructure, ensuring optimal performance and reliability
• Implement and oversee routine maintenance tasks, updates, and system optimizations
• Lead efforts in resolving challenging IT incidents, documenting root causes, and implementing preve...