SUMMARY:
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POSITION INFO:
An exciting opportunity exists for a proactive and customer-focused Support Engineer to join a growing technical team based in Cape Town. The successful candidate will be responsible for delivering remote and on-site support and maintenance services across desktop and server environments for a diverse customer base within a fast-paced MSP environment. This role also includes involvement in upgrades, migrations, troubleshooting, and continual service improvement initiatives. Key Responsibilities Respond to, troubleshoot, and resolve incidents identified by the Network Operations Centre monitoring tools Provide 1st and 2nd line support for incidents and service requests Perform root cause analysis on recurring issues and implement automation where possible Monitor trends relating to system capacity, stability, and performance to support reporting Deliver proactive support and value-added solutions to customers Implement ...