MAIN FUNCTIONS OF THE JOB

Application Maintenance and Support

• Provides ongoing maintenance and support for existing applications, including bug fixing, troubleshooting, and enhancements.


• Provides technical support at systems application level, ensuring timely resolution of issues and minimizing downtime.


• Implements proactive measures to identify and address potential application-level issues, conducting regular application and performance checks.


• Monitors service level agreements (SLAs) for application support, ensuring compliance and customer satisfaction.


• Collaborates with cross-functional teams to address user feedback and improve application functionality.


• Monitors and plans for application-level End-of-Life replacement, upgrades or retention with acceptable mitigations.

Application Development and Implementation

• Participates in the...