Systems Administrator / Operations Support Specialist Position Summary We are seeking an experienced Systems Administrator / Operations Support Specialist to provide application support, systems administration, and operational support for enterprise contact center solutions. The successful candidate will be responsible for maintaining system stability, troubleshooting complex application issues, supporting production environments, managing user access, performing software upgrades and patching activities, and ensuring optimal performance of business-critical applications. This role requires strong technical expertise in contact center technologies, AWS cloud services, application support, and systems operations. The candidate will work closely with business stakeholders, technical teams, vendors, and service providers to resolve incidents, implement enhancements, and support ongoing operational requirements. Requirements Key Responsibilities Provide day-to-day operational support for e...