Qualifications Bachelors degree in computer technology, computer programming, information technology, or arelated field (required). At least three years of experience supporting end users/help desk. Defines problems, collects data, establishes facts, and draws valid conclusions. Interprets anextensive variety of technical instructions in mathematical or diagram form and deals with severalabstract and concrete variables. Understands information systems, technician support; provides system analysis andcomprehensive computer software support/help. Writes routine reports and correspondence. Utilizes common-sense understanding in order to carry out written, oral, or diagrammedinstructions. Deals with problems involving several known variables in situations of routine nature. Plans the time, method, manner, and/or performance sequence of own work; occasionally assists inplanning work assignments performed by others within a limited area of operation. Frequently makes decisions of both minor ...