Description
We are looking for a skilled Senior NOC Engineer to manage monitoring, incident handling, and technical troubleshooting across networks, systems, and applications. The role requires strong operational experience in a 24/7 NOC environment with the ability to handle escalations and ensure service stability.
Major Responsibilities
Key Responsibilities
Monitor infrastructure, network, and applications using NOC tools
Perform L2 troubleshooting: for network, system, and application issues
Handle incidents, service requests, and escalations as per SLAs
Perform shift handovers and maintain detailed operational logs
Work closely with internal teams (network, infra, app teams)
Follow and improve SOPs, runbooks, and knowledge base
Participate in incident reviews and root cause analysis (RCA)
Support automation and continuous improvement initiatives
Desired Background
Technical Skills
Networking
Strong understanding of TCP/IP fundamentals