CORE RESPONSIBILITIES

· Administer and maintain RMM platforms such as VSA, Datto RMM and NinjaOne

· Configure and manage monitoring policies, alert thresholds, and automated remediation workflows

· Develop, test, and maintain PowerShell and automation scripts for endpoint management

· Manage Windows and third-party patch deployment, compliance, and reporting

· Monitor endpoint health, agent status, and system performance across managed environments

· Troubleshoot RMM agent issues, patch failures, automation failures, and monitoring gaps

· Configure and optimize alerting to reduce false positives and alert fatigue

· Provide software deployment, uninstallations, and remote remediation activities

· Maintain asset inventory, custom fields, and endpoint documentation within the RMM platform

· Integrate RMM tools with PSA, documentation, and security platforms where applicable

· Support e...