We are seeking experienced and customer‑focused System Engineer L4 professionals to join our team. The ideal candidate will have strong communication skills, solid technical troubleshooting expertise, and the ability to handle customer concerns professionally and efficiently.

Key Responsibilities

• Provide excellent customer service and technical support via calls, emails, and ticketing systems.
• Troubleshoot Windows OS issues and common end‑user technical concerns.
• Support enterprise tools such as Outlook, Microsoft Teams, Citrix, VDI, VPN, and security applications.
• Manage, resolve, and document customer complaints and technical issues.
• Escalate complex issues to supervisors or appropriate support teams when necessary.
• Create and update SOPs for new issues, troubleshooting steps, and resolutions.
• Complete call logs, incident reports, and documentation a...