DUTIES AND RESPONSIBILITIES: SYSTEMS ENGINEER

Please note that this list of duties is not exhaustive, and additional tasks may be assigned based on business needs and the employee's skills and capabilities.

Reporting to Johannelie Bleksley , this position's primary responsibilities include but are not limited to:

Deliver remote support and maintenance services on desktops and servers for a variety of customers using a variety of Wintel technologies in line with customer contracts and ad‑hoc requirements. Occasional visits to client sites for client support and SLA visits.

Main duties and responsibilities Responding to, troubleshooting and then resolving incidents detected by the monitoring tools in use by our Network Operations Centre. Supporting 1st and 2nd line incident and requests. Perform root cause analysis of long‑term issues and implement automation to combat repetitive issues on desktops but occasionally also on servers. Build trends on capacity, sta...