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The System Director, Patient Access participates in the development and design of the system-wide system access and provider engagement strategy and is responsible for the execution of the system access program. Physician Partners and ancillary services access are broad access transformation initiatives addressing patient experience, contact center operating model redesign, and Customer Relationship Management (CRM) with digital capability enablement. The effort to maintain an enterprise contact center and integrate new patient engagement technologies will require significant provider support.

The System Director, Patient Access will champion this effort by working directly with the medical group team and serving as the clinical voice for the end to end program with specific focus on booking scripts and guidelines and patient triage functionality initiative addressing patient experience, contact cent...