Job Description
Maintain enterprise level systems and system performance by performing monitoring and analysis, and performance tuning; troubleshooting problems; escalating problems to vendor
Execute add/moves/changes on user accounts throughout enterprise level systems
Manage system and software problems by reviewing logs, records, and configurations
Plan and assist in design of new/emerging hardware, software, and infrastructure strategies by conferring with vendors; evaluating, testing, and installing enhancements
Maintain knowledge of Company’s systems, hardware, and software
Repair unplanned events that adversely affect the computing environment
Support users with remote access
Create documentation of best practices and processes
Provide training, reference materials and support to staff on new systems and software
Measure effectiveness of existing IT processes and procedures
Participate in processes and programs aimed at continuous improvement and...