Northern Light A.R. Gould

Department: Switchboard

Position is located:Northern Light A.R. Gould Hospital

Work Type: Part Time Ineligible

Hours Per Week: 8.00

Work Schedule: No Hours Assigned

Summary:


Performs as a working Switchboard Telecom Operator in the Call Center

Responsibilities:


A. Call Processing and Dispatching

1. In accordance with client protocols, receives and process requests for both emergent and non-emergent transports in an accurate and timely manner

2. Maintains timely, concise and legible written communications when appropriate

3. Delivers highest quality customer service and care, acting in the best interest of the patient and customers, families and other professionals

4. Monitors radio communications for updates to vehicle status and uses proper radio etiquette

5. Read maps accurately and gives appropriate directions
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