Job Summary

The Switchboard Service at Leeds Teaching Hospitals NHS Trust plays a critical role in managing all incoming communications across multiple hospital sites, ensuring patient safety and operational continuity 24/7. We are seeking an experienced, motivated and proactive Switchboard Supervisor to join our patient‑centred team, based at Leeds General Infirmary. This is an exciting opportunity for an individual with strong leadership skills to support the operational management and development of a high‑performing switchboard team.

Main Duties

The successful candidate will support the day‑to‑day supervision and line management of Switchboard Operators, contributing to the delivery of a comprehensive and responsive communication service. Key duties include:

• Provide day‑to‑day supervision of switchboard operators and monitor staffing levels.
• Adjust staffing as necessary to ensure appropriate cover on a 24/7 service covering ...