**Job Summary**

The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers.

**Essential Functions**

+ Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
+ Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
+ Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
+ Transfers calls accurately to the proper ...